Shipping Policy

Thank you for shopping with Homecoxo. We aim to provide a reliable and convenient delivery experience.

Shipping Destinations

Homecoxo ships to eligible countries and regions supported by our shipping services. Available destinations and shipping options are displayed at checkout. If an order cannot be fulfilled because of shipping restrictions, we will notify the customer and arrange an appropriate resolution under applicable law.

Shipping Rates

Orders of $39.99 USD or more qualify for free standard shipping. Orders below $39.99 USD are charged a standard shipping fee of $6.99 USD.

The qualifying order value is calculated after applicable discounts and before shipping charges and taxes. The final shipping fee is displayed at checkout before payment is completed.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Business days exclude weekends and public holidays.

After dispatch, shipping confirmation and tracking information are sent to the email address associated with the order.

Estimated Delivery Time

Estimated total delivery time is 8–17 business days from order confirmation, including the 1–2 business days required for processing.

Delivery estimates exclude weekends and public holidays and are not guaranteed arrival dates. Actual delivery may be affected by the destination, carrier operations, customs clearance, weather, public holidays, and other logistical circumstances.

Order Tracking

Tracking information is sent by email after dispatch when available. Tracking updates may take time to appear. For assistance, contact [email protected] and include your order number.

Shipping Delays

Delays may occur because of severe weather, customs inspections, carrier disruptions, public holidays, incorrect shipping information, or other logistical circumstances. If your order is delayed beyond the estimated delivery period, contact us so that we can review its status.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region. Unless otherwise stated at checkout or required by law, customers are responsible for applicable import charges.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information. If you notice an error, contact [email protected] immediately. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after shipment.

Lost, Damaged, or Incorrect Orders

If an order has not arrived within the estimated delivery period, or arrives damaged, defective, incomplete, or incorrect, contact [email protected]. Include your order number, a description of the issue, and photographs where applicable.

We will review the matter and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Order Cancellations

Contact [email protected] as soon as possible to request an order cancellation or modification. Requests depend on the order's status. Once an order has been dispatched, cancellation or modification may no longer be possible through the standard order process.

Contact Information

Brand Name: Homecoxo

Company Name: Guangzhou Fuxiang Trading Co., Ltd.

Email: [email protected]

Business Address: Shop 102, No. 11 Minghua Street, Shiling Town, Huadu District, Guangzhou, Guangdong 510850, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)