Warranty Policy

At Homecoxo, we are committed to providing quality home and garden decor and customer support. This Warranty Policy explains how we handle product quality concerns involving artificial flowers, decorative wreaths, garlands, garden ornaments, glass domes, decorative dishes, and related accessories.

Warranty Coverage

This policy applies to artificial floral stems and sprays, decorative snowflake stems and seasonal branches, artificial wreaths and garlands, glass domes and decorative glass objects, ring dishes and leaf dishes, forged iron garden tools, metal garden ornaments, cement garden figures, and related decorative accessories.

Homecoxo does not provide an additional commercial warranty period for these product collections. This does not affect any statutory warranties, consumer guarantees, or other legal rights applicable to your purchase.

Product Quality Issues

If a product arrives with a manufacturing defect, missing component, broken part, or other quality issue, contact us for assistance.

Glass domes and glass decorative objects may be assessed for cracks, breakage, or other defects. Artificial flowers, wreaths, and garlands may be assessed for damaged or missing components. Metal garden ornaments, forged iron tools, cement figures, and decorative dishes may be assessed for manufacturing defects or damage affecting their intended function.

Products that materially differ from their descriptions are handled in accordance with applicable consumer protection laws.

Exclusions

Product issues resulting from misuse, accidents, improper handling, unauthorized modifications, or failure to follow product care and safety instructions are not considered manufacturing defects.

Normal wear and tear, minor variations in materials and finishes consistent with the product description, and damage occurring after delivery due to improper handling are not covered by any voluntary commercial warranty.

These exclusions do not limit mandatory consumer rights or remedies under applicable law.

How to Submit a Claim

Contact [email protected] with your order number, product name, a description of the issue, and clear photographs or videos showing the problem.

For visible damage upon delivery, please report the issue within 7 calendar days whenever possible. This reporting period does not restrict statutory rights or remedies.

Please contact us before returning a product so that we can provide the appropriate instructions.

Resolution

After reviewing your request, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair where practical, replacement parts, or a refund.

Where return shipping is required for a confirmed defective or incorrectly supplied product, Homecoxo will cover reasonable return shipping costs where required by law or agreed upon by our customer service team.

Contact Information

Brand Name: Homecoxo

Company Name: Guangzhou Fuxiang Trading Co., Ltd.

Email: [email protected]

Business Address: Shop 102, No. 11 Minghua Street, Shiling Town, Huadu District, Guangzhou, Guangdong 510850, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Thank you for choosing Homecoxo. We value your trust and are committed to addressing product quality concerns fairly and responsibly.